Returns Policy
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 30 days of receipt. We will issue a refund upon receipt and examination. Items should be returned in their original packaging with a completed Returns Form.

Please return items to:
Returns Department, Unit 5, Halifax Industrial Centre, Halifax, HX1 5RW.

Warranty Returns
Faulty goods returned to us outside of the initial 30 day period are still covered under the 12 months device warranty. Goods returned within this period will either be repaired or replaced only and no refund will be issued outside of the initial 30 day period.

Return postage
If you are returning a non-faulty item, then the cost of returning the item to us is your responsibility. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.

Please Note:
Failure to follow this process may cause delays in processing your return.
This returns policy does not affect your statutory rights. Please ensure you return the goods in their original condition within 30 days of them arriving with you. The returned goods are your responsibility until they are delivered to our returns department.

* We are unable to accept the return of items with parts missing such as any cables, remote controls, or any damaged parts.