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Shipping & Delivery

Not all shipping methods will be available to all destinations, orders for in stock items placed before 2pm UK time on weekdays will be dispatched the same day. (except UK public holidays, subject to stock availability††). *Although 1st Class Delivery can take between 1 – 3 working days from the dispatch date, it’s been our experience that the majority of late packages arrive just a day or two after this estimated delivery period. Please be aware however that although NOT the norm, delays on this service can result in orders taking up to 15 days to arrive.** Working Days are classified as Monday to Friday. (If you order was dispatched on Monday, for example, 6 ‘working days’ would be the following Tuesday). Please note that certain countries may experience longer delivery times (see below).† Except Scottish Highlands†† Dispatch promise applies to in-stock items at the time of purchase only.

Cost

ServiceLocationsDelivery ScheduleCost per Shipment
Royal Mail Tracked 48 (UK) All of UK 2 working days**
Monday - Saturday
Free
Royal Mail Tracked 24 (UK) All of UK 1 working day**
Monday - Saturday
£2.95
Royal Mail 1st Class Standard Post (UK) All of UK 1-3 working days**
Monday - Saturday*
Free
Royal Mail International Tracked Worldwide 5-10 working days**
Delivery 7.30am - 5.30am
Monday - Friday
£9.95
UPS Standard Most European Countries 4-8 working days**
Delivery 7.30am - 5.30am
Monday - Friday
£9.95 - £22.00
UPS Express Saver Worldwide 2-3 working days**
Monday - Saturday
£24.95 - £29.95

Order Tracking

Following your purchase online, we will send you email confirmation to acknowledge your order and again when your goods have been dispatched from our warehouse. The email address used, will be the one you provided at the point of purchase or stored within your ‘My Account’ profile. We reserve the right to use an alternate shipping method from that which is selected at the time of check-out if determined to be more appropriate for the type of shipment being made.

Returns & Replacements

Returns & Cancellations

To return an item please use our Returns Form to tell us about the product you want to return (we recommend you use a local tracked or signed for service).

Please read Returns Policy for more details.

Returns Policy

We have every confidence that you will be delighted with your purchase. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.

Faulty Goods – within 30 days. If your goods are faulty on arrival, you have 30 calendar days in which to inform us of the fault in order to claim a full refund or exchange. Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you. Goods outside 30 calendar days shall be issued with a replacement only.

Unwanted Goods – within 30 daysYou can return unwanted goods within 30 calendar days of delivery and we will refund you the price paid for the goods plus the original delivery cost you paid – you are responsible for return postage cost. If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a re-stocking fee*.

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available. If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*. Any return that is not accompanied with the returns form or returns reference number will be held by us for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action. *These terms do not affect your statutory rights.

Your Right To Cancel

You can cancel your contract with us within 14 working days of delivery (starting the day after the receipt of the goods), as per the guidance set out in the Consumer Protection (Distance Selling) Regulations 2000. (DSR).You should inform us by email.If your order is in transit or you have already taken receipt of it, then to cancel this contract you must complete a Returns Form and return the unwanted item/s together with the reference number provided. You are responsible for returning the goods in a re-saleable condition at your own cost unless the goods are faulty or mis-described. Please review the Returns Policy detailed below.

The goods must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods; You will be credited with a full refund within 30 days of notifying us of the cancellation. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit. All items returned must be clearly labeled as ‘Returned Item’.