It has come to our attention that a few customers are experiencing their WiFi settings being forgotten and having to repeatedly enter them each time they start up.
The below may be a possible fix for this
Instead of entering your WiFi settings in the ‘simple’ network settings screen belownavigate to the yellow tab titled ‘Other’
Then scroll down select ‘More settings’. You will see the following settings screen. You can turn on WiFi and enter your login details here.
Hopefully this will save your credentials and eradicate the problem of the box forgetting them